Privacy Policy

1. About this policy

This Privacy Policy explains how DesignMate collects, uses and handles personal information submitted through designmate.com.au.

2. Information we collect

When you contact us or submit a project enquiry, we may collect your name, business name, email address, phone number, project details, selected service, industry, budget range, timeline and any information you include in your message.

3. How we use your information

We use this information to respond to enquiries, discuss potential projects, prepare proposals or quotes, provide requested services, maintain business records, improve our website and protect the website from misuse or spam.

4. Website analytics and technical information

Our website may collect limited technical information such as browser type, device type, pages visited, approximate location, referral source and performance data through services used to operate and analyse the website, including Cloudflare.

5. Sharing of information

We do not sell personal information. We may share information with service providers that help us operate the website, email, hosting, analytics or business systems, where reasonably necessary to provide or support our services.

6. Data security

We take reasonable steps to protect information we hold. However, no website, email system or internet transmission can be guaranteed to be completely secure.

7. How long we keep information

We keep information only for as long as reasonably required for the purpose it was collected, for business administration, or where retention is otherwise appropriate.

8. Access, correction and deletion requests

You can contact us if you want to ask what personal information we hold about you, request a correction, or request deletion where appropriate.

9. Contact

For privacy questions, contact [email protected].